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IT Service Management Resources
itSM Solutions knows that it is difficult to find succinct, quality information about IT Service Management and about the resources available to help organizations chart their journey to achieving its benefits. We designed the itSM Resources page to give you a jumpstart on quickly locating the information you need from a range of reliable sources.
See the Whitepapers and Case Studies section for real-life examples that will help you understand the IT Service Management concept, and how IT Service Management capabilities solve real business problems.
If you want to do some reading on your own, click on ITSM Books to see the services available through our partners for purchasing IT Service Management and other relevant publications at attractive discounts and phenomenal service.
Finally, our itSM Solutions™ portal offers links to various other resources on the web. We constantly are searching for the best and think that it is important to share that information with you.
Office of Government Commerce (OGC)
This is where it all started … well, actually it started with the CCTA but that’s history. The OGC owns the copyright to the IT Infrastructure Library, but has engaged the IT Service Management Forum (itSMF), a non-profit end user’s group to manage and extend ITIL®. This is a good first site if you are looking for the basic information about ITSM and ITIL®.
http://www.ogc.gov.uk/index.asp?id=2261
IT Service Management Forum - itSMF
The itSMF bills itself as “The only truly Independent and internationally recognized forum for IT Service Management Professionals worldwide.” The OCG has engaged the itSMF to maintain and extend the IT Infrastructure Library (ITIL®), so the organization exerts significant influence over the content of the ITSM books, and the two examination bodies. It’s a good organization to belong to, either as an individual or with a corporate membership. The other links are to the US and Canadian chapters. The itSMF holds a “user’s” (not a vendor) conference every year where practitioners or those people looking for information about ITSM best practices can attend and share information.
The International Website: http://www.itsmf.com/index.asp
The US Chapter: http://www.itsmf.net
The Canadian Chapter: http://www.itsmf.ca/
Information Systems Examination Board (ISEB)
The ISEB is part of the British Computer Society and provides “…industry recognized qualification that measure competence, ability and performance in many areas of IS, with the aim of raising industry standards, promoting career development and providing competitive edge for employers.” In short they are the folks that provide the certification exams for all levels of IT Service Management.
http://www.bcs.org.uk/iseb/ism2.htm
EXIN
EXIN (Examination Institute for Information Science) is another IT examination provider. It establishes educational requirements, and develops organizational examination in Information Technology. From its website, “EXIN is well-known worldwide for its ITIL certificates in IT Service Management. With examinations like ITIL, ISPL, CMM, ASL and DSDM, EXIN plays an important role in the development of international qualification standards.”
http://www.exin-exams.com
Loyalist (North American EXIN exams)
From the Loyalist website, “As EXIN's North American academic partner, Loyalist College manages the maintenance, translation, marking and awarding of ITIL certificates in Canada and the United States of America. Loyalist facilitates the accreditation process and auditing of Accredited Training Organizations to ensure the continuity and quality of the programs being delivered. Loyalist College does not provide ITIL training. Building on its academics and corporate training experience, Loyalist College is able to provide an independent and objective assessment service no matter where students have followed their studies.”
http://www.itilexams.com
ITIL & ITSM World
This is a good starting point for individuals looking for information about ITIL and ITSM. Check the “The ITIL and ITSM Directory" for all sorts of useful links. Their home page is at
http://www.itil-itsm-world.com/index.htm
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