Training and Certification Solutions
itSM Solutions hands-on training and ITIL certification programs enable IT professionals worldwide to acquire the skills to know if and why they should begin a ITSM program, what frameworks they should choose, where and when to begin, and finally, how to embed a process improvement management methodology into their organization.
Our hands-on programs involve the student from both a “knowing” and “doing” perspective, letting them learn and practice the what, where, when and "how to" of ITIL implementation. Our integrated workshops teach the student how to apply the knowledge and techniques gained from our lectures into real-world situations. Our unique hands-on approach delivers more than knowledge; it delivers skills.
Helping Our Students "Crack the ITIL Code"
Our methodology incorporates real-world, practical truths about IT and transforms IT from a technology focus to a service focus. Our hands-on training programs embody the practical experience and guidance you need to succeed at ITIL/ITSM. Our hands-on workshops install the skills you need to solve real issues as soon as you get back to work. The result? Training and certification that you can actually use.
Helping Our Students Select the Right Training Program
In an effort to provide clients the flexibility they need to fit our training programs into their demanding business schedules, ITSM Solutions provides three options for students to become trained and certified.
Web Foundation Certification
This program allows students to become Foundation certified using our web-based certification program.
Blended-Learning Foundation Certification
This program allows students to become Foundation certified using our blended-learning ITSM training program. This program is designed for students who need the structure and discipline offered by a blended learning (web/instructor) program.
Instructor-Led Foundation Certification
This program allow students to become Foundation certified using our standard instructor-led (ILT) hands-on training program.
Helping Our Students Learn and Remember More
itSM’s carefully constructed training programs provide the student more time to learn and understand. All programs include practical examples, projects and workshops. Through active participation, the student applies the concepts and knowledge learned in the classroom to a carefully controlled, real-world, problem scenario. This method of training immerses the students in the course content, which enables them to learn faster and gain important ITSM skills.
Helping Our Students Acquire Practical Skills
itSM Solutions’ hands-on program involves brief lectures followed by the discussion of real-world examples and scenarios. This method of training makes the program fun and enjoyable. These real-world examples enable students to acquire practical skills that can be quickly integrated into their daily job routines when they return to the office.
Sharing Our Real-World Experiences
itSM Solutions’ instructors are seasoned industry veterans who have been personally involved in creating, implementing managing and justifying ITSM/ITIL programs. These real-world experiences, blended into our lectures and workshops, enable the student to acquire first-hand knowledge of how to solve most of the complex problems they will encounter on their ITSM/ITIL journey.
Sharing Our Knowledge Through On-Line Mentoring
All itSM Solutions training products come with a FREE 90-day subscription to our on-line Mentoring Service. This service is designed to provide assistance to those students who might have a question once they return to the office and begin their ITSM/ITIL Journey.
It seems that for every complex problem we face, there is a simple and compelling solution that takes us down the wrong path. Any IT professional who has been around a few years can list a dozen examples without even trying.
It is a compelling solution to adopt a holistic approach to managing an IT infrastructure as a set of services that focus on the customer’s needs, deliver and support IT services with repeatable processes, and balance the value of IT services with the cost of delivering them.
It is not a simple path to that solution, however, and that is why itSM Solutions provides easy access to the training and resources that will help you get there.
Whitepapers
ITSM & Business Books
Quality ITSM Web Resources
