iET Solutions iET Solutions (www.iet-solutions.com)

develops, markets and supports software applications for the IT and customer service management (help desk) markets. Its solutions are designed to leverage the global Information Technology Infrastructure Library (ITIL) standard to streamline service operations reducing costs, improving profitability and increasing customer satisfaction. The iET Enterprise platform consists of a highly integrated, adaptable and scalable set of applications for Customer Service, Helpdesk and Sales Automation. Its strong technology delivers a unique combination of flexible product configuration and rapid deployment to Global 2000 companies worldwide. More than 800 customers in 26 countries worldwide use iET Solutions' adaptable and scalable set of applications, delivered by iET Solutions and its global network of partners. Headquartered in Framingham, Mass., iET Solutions maintains offices in Germany, Great Britain and North America. Distributors and technology partners serve all other countries. iETSolutions, LLC. 959 Concord St Framingham, MA 01701 Tel: 1-508-416-9010 Fax: 1-508-416-9008 Web: www.iet-solutions.com E-Mail: sales@iet-solutions.com

InteQ Corporation InteQ is a leading provider of IT Service Management (ITSM) solutions that maximize the availability and performance of business-critical IT services, while lowering perational costs. The company's professional

and managed services are based on IT Infrastructure Library (ITIL®) best practices and years of technical experience. Through its managed services offering, InteQ handles the day-to-day proactive monitoring and management of networks, servers, databases and applications, allowing organizations to focus on business-critical IT issues without losing control. InteQ's IT Service Management (ITSM) is an approach that combines proven methods such as process management and known industry best practices together with forward-thinking concepts like running IT "as a business" (as opposed to running IT "within" a business). Adopting InteQ's ITSM best practices enables IT organizations to deliver quality services that satisfy business needs, are process-driven, meet cost targets, and achieve performance targets specified within Service Level Agreements (SLAs). InteQ Corporation 100 Crosby Drive Bedford, MA 01730 Tel: 888.4IT.MGMT Tel: 781.275.3400 Fax: 781.275.6060 Web: www.inteqnet.com E-mail: info@inteqnet.com

NetworkD Established in 1996, NetworkD Corporation (www.networkd.com) is a leading provider

of Desktop Systems Management and Help Desk solutions to enterprise organizations worldwide.  Focusing on solutions that take the best of ITIL and operational best practices, NetworkD offers best-of-breed solutions in the areas of asset management, desktop management, help desk management, server management, and OS deployment. We take a process-based, best practice approach to our implementation and consulting services that empower businesses to effectively and efficiently manage their IT infrastructure. We specialize in reducing operational costs, enhancing the customer experience, and increasing efficiency of support staff. With a reputation for innovative solutions and technologies, NetworkD has over 2,000 clients globally. Headquartered in Newport Beach , Calif. , NetworkD has five regional offices located in the United States . EMEA, and the Asia Pacific. Visit us at www.networkd.com for more information. NetworkD World Headquarters 3300 Irvine Avenue, Suite 261 Newport Beach, CA 92660 Tel: +1 (877) 526-3375 Tel: +1 (949) 222-2287 Fax: +1 (949) 222-2226 Web: www.networkd.com E-Mail: info@networkd.com

Software Management Network

Software Management Network is a publishing, consulting, and training group that serves professional software teams responsible for working, installed software systems. Through publications, consulting, and education, Software Management Network delivers skills, experience, and technology to managers and professionals responsible for installed software. In support of the management and control of portfolios of software systems, Software Management Network also provides publications defining the full range of software management, including the prestigious Information Technology Infrastructure Library (ITIL®), specialized surveys and analyses of software maintenance technology, educational materials on software maintenance and management, professional case studies, and regional guides. In the second software century, Software Management Network specializes in supporting those who meet the challenges of making real software work. Software Management Network B10 - Suite 237 4546 El Camino Real Los Altos, CA 94022 USA Tel: 650.941.4027 Fax: 650.941.4028 Web: www.softwaremanagement.com E-mail: info@softwaremanagement.com