ITSM: A Journey to Excellence
Taking a refreshing new look at IT Service Management and ITIL®, the IT Service Management: A Journey to Excellence Web-Based Training course is an inexpensive and effective way to introduce the benefits, concepts and relationships of IT Service Management to IT staff and business stakeholders.
Accessed through the Internet, it takes the subscriber on a 2-hour journey through a day in the life of an imaginary IT Manager, and demonstrates how applying the concepts of IT Service Management (ITSM) could have avoided or reduced the impact of many hazards she faces.
Of additional benefit to organizations currently embarked on an ITSM implementation is the course’s discussion of implementation strategies to successfully bring ITIL processes to reality within an organization.
IT executives and managers will quickly see how the Stabilization, Optimization, Quality, and Planning processes of ITSM chart their path to operational excellence. Technical staff will gain important insight into the roles they play in contributing to IT’s value to their business. Business stakeholders will learn the underlying concepts of ITSM that define and balance the cost of IT services to the value provided to their business.
ITSM: Best Practices Online
For the student seeking ITSM Foundation certification, ITSM Best Practices Online offers a proven and comprehensive way of achieving that status. Accredited by ISEB, it features a rich multi-media learning environment, including module exams to gauge the student's understanding of the material.
A Journey to Excellence and Best Practices Online are both available through itSM SolutionsSM partners or via ITSM Solutions Online.
