itSM Solutions Team

itSM Solutions is an IT Service Management educational services company. Drawing extensively on its own experience in the IT world and the best practices in IT Service Management (ITSM) as documented in the IT Infrastructure Library (ITIL^®), it assists IT organizations of all sizes to obtain the skills necessary to design, implement, manage and justify an ITSM program within the enterprise.  Among its educational offerings is the complete suite of ITSM certification and awareness courses. Its principals, David Nichols and Janet Kuhn, share over a half century of experience in IT operations and management in enterprise-level organizations. Both hold ITSM Service Manager Certification and are accredited tutors for ITSM training.